Update the payment information in your (or the family organizer's) Apple account.(This step makes sure the App Store app can behave normally.) Sign out of App Store and then sign in to App Store again.Offload the app (iOS/iPadOS only): Open the Settings app > General > iPad/iPhone Storage > GoodNotes > Offload App.Then, click on Account Settings to sign in with your Apple ID. macOS : Open the App Store app, click your photo or the sign-in button at the bottom of the left sidebar.Then, tap on your name to sign in with your Apple ID. iPadOS/iOS: Open the App Store app, tap your photo, or the sign-in button at the top of the screen.Since Apple allows using different Apple IDs for your iCloud account and the App Store, make sure you are logged in to the App Store, not your iCloud account: Log out of App Store and Log back in again, and b e sure to log in with the correct Apple ID.Also check your inbox to make sure you have accepted the invitation to the family group not completing this process might not make your Apple ID usable for restoring the purchase. The Apple ID that you own and that the family organizer added to their family group when setting up Family Sharing.
Try looking in your inbox for the App Store receipt and the Apple ID shown on it is the correct one. If your Purchase History of the current Apple ID doesn't show "GoodNotes", chances are you used another Apple ID to buy it. The same Apple ID you used to buy the app.It must be the correct Apple ID, which is either of the following: If not, and tapping "Restore Purchase" manually in the app doesn't work, please try one or more of the following: The note-taking experience on an iPad will be much smoother.If you bought the app before (or are being shared the app via Family Sharing), redownloading it to any device should automatically give you full access. You certainly can, but sadly the performance isn't that great, and we're looking to improve this. That said, with the growing popularity of drawing tablets that you can connect to your Mac, we might be able to support this feature in the future.Ĭan I use a drawing tablet with GoodNotes for macOS? The Zoom window is designed for writing neatly on the glass surface, especially with a big finger or stylus tip. Why is the Zoom window feature not available like in the iOS version?
Unfortunately, importing PowerPoint and Word documents isn't yet supported in GoodNotes for macOS. Why can't I import PowerPoint or Word documents? Then you can click on a hyperlink, or click-and-hold the link and choose Open Link. Please enter read-only mode first by clicking the middle icon in the top-right corner. How do I follow hyperlinks in an imported PDF? Unfortunately, there isn't a way to download an earlier GoodNotes version for an older macOS version. Sadly, the new framework for universal apps only works on at least macOS Monterey. That's a trade-off for making the app universal. Is there a GoodNotes version for macOS Mojave, Sierra, Catalina, or lower? For various reasons, I can't or don't want to update my Mac system software. I see that GoodNotes for macOS requires at least macOS 12.3 (Monterey). Some features might be missing because they're currently not relevant on macOS, for example, the Zoom window tool. You can refer to Getting started with GoodNotes 5. GoodNotes 5 for macOS supports almost all features from the GoodNotes 5 iOS version.